Frequently Asked Questions
WHEN DO THE BOATS RUN?
Boats leave the dock at 9:45AM, 12pm, 2pm, 4pm and 6pm (if there is enough daylight for the 6pm tour). It is important that you be there 30 minutes before so you have plenty of time to check in.
WHAT KIND OF SWAMP TOURS DO YOU OFFER?
We have small Airboats that seat 6-10 passengers. Larger Airboat seating 16-30 passengers and Covered Tour Boats seating 20-72 passengers.
Do you offer private tours?
Yes! Please give us a call to make the arrangements.
Do You offer hotel pickup?
We pick up guests at all hotels located in the French Quarter / New Orleans city center / Eastern Garden District.
ARE THERE RESTRICTIONS TO BEING ON THE AIRBOAT?
Yes, you have to be at least 5 years of age AND 48 inches tall to ride the airboat. Expected mothers will need to take the swamp boat tour only.
WHAT KIND OF ANIMALS WILL WE SEE?
There are all sorts of avians (birds) , reptiles, insects and mammals in the swamp. They all can be more active at different hours depending on the conditions, weather and season. Your boat captain will put you on the best tour possible to see as much as possible.
When Should I book?
While we are always happy to try to find you a seat with very short notice, our tours often sell out a few days or more in advance. We recommend you book at least 48 hours in advance. On busy weekends, a week or so or more is a good idea. Advance notice helps our tour operators know how many tour guides to have on hand. It also guarantees you will be on the very best tours at the exact time you requested.
If you have a group of seven people or more, you should book as far in advance as possible. Again, we are always happy to try last minute.
What should i wear?
We recommend wearing whatever you feel comfortable in. We will be out on the water, so we recommend leaving loose jewelry and watches behind to avoid the possibility of losing your belongings. If it's a sunny day, make sure to bring some sunscreen! You should always dress comfortably. If it is cooler outside it is good to wear warmer clothes, especially on an airboat.
Can i bring a cooler?
Yes! If you are on a private tour you can bring a large cooler. If you are in a group with others, you can bring an over-the-shoulder cooler bag. You can bring alcohol on certain tours (always for private tours), but no glass please.
Is Alcohol Allowed?
On a private tour, and some other tours, of course, It’s New Orleans! Let the good times roll! Please keep in mind this is a family friendly tour. **We are a family oriented touring company & strive for each guest to enjoy their tours to the best of our tour operator’s abilities. At any time, Bayou Swamp Tours or tour operators (Office Staff, Drivers & Captains) and our vendors/partners/tour operators can revoke your drinking privileges if deemed necessary.**
DO YOU HAVE A COVERED BOAT?
Yes! We have boats other than airboats that you can enjoy the swamp in. We have covered boats that are not loud and provide shade from the sun.
WHAT IS A RIDE IN A COVERED BOAT LIKE?
A covered boat is a larger boat with an awning that seats more people. It is not loud, unlike an airboat, and moves slower through the swamp. Great for photography!
WHEN IS Bayou Swamp Tours OPEN?
We are open from 8am to 11pm, 7 days a week. Our phone lines are open even later for reservations!
How much should i tip?
Absolutely. It's standard to tip 15 to 20 percent of the total tour cost, just like you would a restaurant server. Tour guides rely on tips to help earn their living. If you loved your tour, show your guide some love.
ARE THERE MOSQUITOES IN THE SWAMP?
Yes, but they rarely come out during the day. Please leave the spray at home
WHAT HAPPENS IF THE WEATHER IS BAD?
Tours go out rain or shine, unless there is inclement weather such as lightning. We will call you ahead of time if your tour is cancelled, NEVER assume it is cancelled! Weather calls are up to the boat captain & dock staff, as they are the subject matter expert. Typically storms blow over fairly quickly and you are still able to get on the water and enjoy your swamp tour. However, severe weather can abbreviate or cancel tours.
Do you have wheelchair accessible boats?
Our covered tour boat will allow a standard width wheelchair to board.
Who is bayou swamp tours?
We are a small, family-run business led by two high school friends, and we work with other small, local tour operators. Unlike the large multinational online travel portals, our booking system isn't instant and automated, but not much is in New Orleans. On the plus side, when you contact us for sales or customer service, you'll talk to a real live person, not a call center overseas. Many times you'll be talking with one of our owners.
What to expect after booking?
When you provide us your reservation and payment details online or over the phone, we’ll start confirming your reservation. Once we have your seats guaranteed, we'll send you a confirmation email with all the details as well as a transaction receipt for your records. Very occasionally, the tour you requested may be overbooked or unavailable for some reason. If your preferred tour or tour time is unavailable, we can work with you to find a similar tour, an alternate tour time, or, if you prefer, we'll completely refund your down payment. To avoid these scenarios, we recommend you book well in advance.